Responsible Gaming Policy

1. Introduction

Ventures Lab Malta Limited (the “Company”, “we”, “us”, or “our”) is committed to promoting safe, responsible, and controlled gambling across all Services.

This Responsible Gaming Policy describes the safeguards, tools, and procedures the Company applies to help prevent gambling-related harm and support users in maintaining control over their activity.

Gambling should always be treated as a form of entertainment and not as a method of income generation or financial problem-solving.

This Policy applies to all users of the Company’s websites, mobile applications, gaming platform, and related Services (collectively, the “Services”).

2. Regulatory Compliance

The Company implements responsible gaming standards in line with applicable regulatory requirements, including those issued by the Malta Gaming Authority (“MGA”), as well as other relevant laws and obligations relating to player protection and consumer safeguards.

Responsible gaming is an integral part of the Company’s compliance and operational framework.

3. Key Principles

The Company’s responsible gaming framework is built on the following principles:

  • promoting safe and responsible gambling behaviour
  • ensuring customers can make informed choices
  • identifying and addressing risky behaviour early
  • providing effective tools for self-control
  • complying with regulatory expectations
  • reducing gambling-related harm where possible

4. Age Restrictions and Verification

Access to the Services is strictly limited to individuals aged 18 years or older, or the minimum legal gambling age in the relevant jurisdiction, whichever is higher.

The Company applies identity and age verification procedures to ensure compliance. Where underage activity is suspected, the account will be suspended and may be permanently closed following investigation.

5. Responsible Gaming Tools

The Company provides users with tools designed to help manage gambling behaviour, including:

Deposit Limits

Users may set daily, weekly, or monthly limits on deposits.

Loss Limits

Users may define maximum loss thresholds within a chosen timeframe.

Session Controls

Tools may be used to manage or limit the duration of gaming sessions.

Reality Checks

Automated reminders may be displayed to help users monitor time and spending.

Self-Exclusion

Users may voluntarily exclude themselves from accessing the Services for a fixed or indefinite period.

Self-exclusion remains active for the selected duration and cannot be reversed during that time.

6. Monitoring of Gambling Behaviour

The Company monitors customer activity to identify behaviours that may indicate potential gambling-related harm.

Such indicators may include:

  • increased frequency of deposits
  • repeated loss-chasing behaviour
  • extended or continuous play sessions
  • significant changes in wagering patterns
  • deviation from typical user behaviour

Where concerns are identified, the Company may:

  • contact the customer
  • recommend or apply responsible gaming tools
  • impose temporary restrictions
  • escalate for internal review and assessment

7. Intervention Measures

Where appropriate, the Company may apply protective measures, including:

  • temporary account suspension
  • cooling-off periods
  • mandatory deposit or wagering limits
  • restriction of certain features or services
  • referral to external support organisations

These measures are applied based on risk assessment and regulatory requirements.

8. Self-Exclusion

Self-exclusion is a voluntary tool available to customers who wish to take a break from gambling.

During self-exclusion:

  • account access is blocked
  • promotional communications are suspended
  • attempts to bypass restrictions may be prevented

Users are encouraged to seek independent support if they believe they are experiencing gambling-related difficulties.

9. Financial Responsibility

Customers are encouraged to only gamble with funds they can afford to lose.

The Company may take reasonable steps to identify signs of financial risk or vulnerability and apply appropriate safeguards where necessary.

10. Support and Assistance

The Company recognises the importance of access to external support services for individuals affected by gambling-related harm.

Where appropriate, users may be directed to independent organisations that provide counselling and assistance.

11. Staff Training and Awareness

Employees involved in customer interaction or monitoring receive training on:

  • identifying problem gambling indicators
  • responsible gaming tools and interventions
  • escalation procedures
  • regulatory obligations relating to player protection

Training is reviewed and updated periodically.

12. Record Keeping

The Company maintains records relating to responsible gaming actions, including:

  • limit settings and changes
  • self-exclusion requests
  • intervention measures
  • behavioural risk assessments

These records support compliance monitoring and regulatory reporting obligations.

13. Policy Review

This Responsible Gaming Policy is reviewed periodically to ensure continued compliance with regulatory requirements and industry best practices.

The Company may update this Policy from time to time, and the latest version will always be made available through official Company channels.

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