Terms and Conditions

Version: v1.0

Last Updated: dd/mm/yyyy

1. Agreement to Terms

These Terms and Conditions (“Terms”) govern your access to and use of the online gaming platform, website, services, and associated products operated by Ventures Lab Malta Limited (referred to as “the Company”, “we”, “us”, or “our”).

This website is operated by Ventures Lab Malta Limited, a company incorporated under the laws of Malta with Company Registration Number C 89206 and having its registered office at Quad Central, Q3, Level 1, Office 5, Triq l-Esportaturi, Birkirkara,, Birkirkara, ., Malta. Ventures Lab Malta Limited is licensed and regulated by the Malta Gaming Authority (MGA) under B2C Gaming Service Licence No. MGA/B2C/799/2020 to provide Type 1 (casino) and Type 2 (fixed-odds betting) gaming services.

By registering an account, accessing the platform, or using any of our services, you confirm that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree with these Terms in their entirety, you must not register an account or use any part of the services.

2. Amendments to These Terms

We may update, revise, or modify these Terms at any time to reflect legal, regulatory, operational, technical, or responsible gaming requirements.

Where changes materially affect your rights or obligations, we will provide reasonable advance notice before they take effect. Such notice will outline the nature of the changes.

If acceptance is required, continued use of the platform will be conditional upon agreement to the updated Terms. Until acceptance is provided, access to wagering or gaming features may be restricted. However, withdrawal of available funds will remain possible, subject to verification and applicable legal obligations.

3. Eligibility and Account Rules

3.1 Age Requirement

Access to the services is strictly limited to individuals who are at least 18 years old or who meet the minimum legal gambling age in their jurisdiction, whichever is higher.

We reserve the right to request proof of identity and age at any time. Providing false or misleading information may result in:

  • Suspension or closure of the account
  • Loss of bonuses and winnings
  • Reporting to relevant authorities where required

3.2 Legal Jurisdiction

Users are responsible for ensuring that online gambling is permitted in their country of residence or access location.

We do not intentionally provide services in jurisdictions where gambling is restricted, prohibited, or where we are not authorised to operate under applicable licences.

If access is detected from a restricted jurisdiction, we may:

  • Block access to the platform
  • Suspend or terminate the account
  • Restrict deposits and withdrawals

3.3 One Account Policy

Each individual is permitted to hold only one account.

All registration data must be accurate and belong exclusively to the account holder. The use of multiple accounts, false identities, or third-party accounts is strictly prohibited.

If duplicate or fraudulent accounts are identified, we may:

  • Close all related accounts
  • Remove bonuses or promotional benefits
  • Forfeit winnings associated with those accounts

3.4 Compliance Requirements

Users must comply with:

  • Applicable laws and regulations
  • These Terms and related policies
  • Game-specific and promotional rules

Failure to comply may result in account restrictions, suspension, or termination.

4. User Responsibilities

4.1 Account Security

Users are responsible for maintaining the confidentiality of their login credentials.

Any activity conducted using valid login details will be deemed authorised by the account holder unless proven otherwise.

Users must immediately report:

  • Suspicious or unauthorised access
  • Loss or compromise of credentials
  • Unusual account activity

We are not liable for losses resulting from failure to protect account access.

4.2 Accuracy of Information

All account information must be accurate, complete, and kept up to date.

Users must promptly update:

  • Contact details
  • Payment information
  • Residential address

Failure to maintain accurate data may result in delays or restrictions.

4.3 Game Rules Awareness

Users are responsible for reviewing and understanding all applicable game and promotional rules before participation.

All gaming activity is voluntary and undertaken at the user’s own risk. The Company assumes no responsibility for financial losses incurred through gameplay.

4.4 Prohibited Conduct

Users must not engage in:

  • Fraud or attempted fraud
  • Collusion or cheating
  • Use of bots, scripts, or automated tools
  • Exploitation of system or software errors
  • Manipulation of outcomes or platform behaviour
  • Money laundering or suspicious transactions
  • Abuse of bonuses or promotions

Account sharing, selling, or transfer is strictly prohibited.

Violations may result in immediate suspension, termination, and forfeiture of funds, bonuses, or winnings.

4.5 Behaviour Standards

Where communication features are available, users must behave appropriately and respectfully.

Prohibited content includes:

  • Harassment, threats, or abuse
  • Hate speech or discrimination
  • Offensive or unlawful material
  • Explicit or inappropriate content

We reserve the right to restrict access to communication features or accounts for violations.

4.6 Account Closure by User

Users may close their account at any time via account settings or customer support.

Users are advised to withdraw any remaining funds before closure.

Closure may be delayed where:

  • Verification is incomplete
  • Informations are ongoing
  • Disputes remain unresolved

Upon closure:

  • Access to services will be disabled
  • Unused bonuses may be forfeited (where applicable)
  • Legal and regulatory retention obligations may continue

Users are encouraged to use responsible gambling tools where appropriate.

5. Company Rights and Operations

5.1 Verification Requirements

We may request identity, financial, and account verification at any time, including:

  • Government-issued identification
  • Proof of address
  • Payment method verification
  • Source of funds or wealth information

Failure to provide requested documentation may result in restricted access to services.

5.2 Service Availability

Service availability may be affected by:

  • Maintenance
  • System upgrades
  • Security updates
  • Technical interruptions

We aim to maintain continuous service but cannot guarantee uninterrupted access.

5.3 Monitoring and Controls

We may impose limits on deposits, withdrawals, and wagering activity.

All transactions are subject to monitoring for compliance, fraud prevention, and regulatory purposes. Suspicious activity may trigger additional verification or reporting obligations.

5.4 Suspension and Termination

We may suspend or terminate accounts where necessary due to:

  • Breach of these Terms
  • Fraud or illegal activity
  • Regulatory requirements
  • Security concerns

Where permitted, users will be informed of such actions.

5.5 Intellectual Property

All intellectual property rights in the website and in all materials made available through it are owned by or licensed to Ventures Lab Malta Limited. This includes, without limitation, all content and materials such as text, software, source code, scripts, user interfaces, graphics, designs, artwork, images, photographs, audio, video, music, games, interactive features, documentation, data (including databases and statistical compilations), trademarks, service marks, trade names, logos, and any other content accessible via the website (collectively, the "Content").

The Content is protected by intellectual property laws and international treaties, including copyright, trademark, patent, design, and database rights. Except for the limited right to access and use the website in accordance with these Terms, no rights of any kind in the Content are granted or transferred to you.

Use Rights

Access to the website is provided solely for your personal, lawful, and non-commercial use. No licence or other rights are granted to you in respect of the Content except where expressly stated in these Terms or otherwise authorised in writing by Ventures Lab Malta Limited.

Restrictions

Unless expressly permitted by these Terms, applicable law, or the intended functionality of the website, you must not:

  • copy, reproduce, distribute, republish, display, perform, transmit, or otherwise exploit any part of the Content;
  • access, scrape, crawl, harvest, or extract Content, data, or source code using automated systems or manual processes;
  • modify, adapt, translate, reverse engineer, decompile, disassemble, or create derivative works based on the Content or any underlying technology;
  • sell, license, sublicense, assign, transfer, lease, rent, host, or otherwise commercially exploit any part of the Content;
  • remove, obscure, or alter any copyright, trademark, or proprietary notices or identifiers contained in the Content;
  • use the Content or website data to build, train, support, or operate any competing or substantially similar product, platform, or service;
  • compile, index, store, or create any database, directory, dataset, or archive derived from the Content or website, whether by automated or manual means;
  • use the website’s branding, trademarks, or reputation in any commercial advertising, promotion, reporting, marketing, or sponsorship activity without prior written consent or where otherwise permitted by law; or
  • use the Content for any purpose other than personal, non-commercial use expressly permitted under these Terms.

Reservation of Rights

All rights not expressly granted under these Terms are reserved by Ventures Lab Malta Limited and its licensors. Any unauthorised use of the Content or the website may result in suspension of access and/or legal action under applicable law.

5.6 Account Suspension

Accounts may be suspended or closed due to:

  • Verification failure
  • AML or fraud concerns
  • Policy violations
  • Regulatory obligations

Reinstatement is not guaranteed.

6. Payments and Financial Terms

6.1 Source of Funds & Enhanced Due Diligence

All deposits must originate from lawful sources belonging to the account holder.

Where cumulative deposits reach €2,000, enhanced due diligence procedures will apply in accordance with AML regulations.

This threshold is calculated on either:

  • A daily cumulative basis, or
  • A rolling 180-day period

Users may be required to provide:

  • Identity verification
  • Proof of payment ownership
  • Source of funds documentation
  • Source of wealth information where required

Transactions may be restricted until verification is completed.

Failure to comply may result in account suspension or closure.

6.2 Deposits

Deposits may be made using:

  • Bank transfer
  • Debit/credit cards
  • E-wallets
  • Cryptocurrency (where available)

Funds are credited upon successful confirmation.

6.3 Account Funds

Account balances are intended solely for gaming activity and do not represent deposits with a financial institution. No interest is earned.

6.4 Withdrawals

Withdrawals are processed via available methods and are subject to:

  • Identity verification
  • Compliance checks
  • Bonus wagering conditions

Processing times may vary due to security and payment provider procedures.

6.5 Promotions and Bonuses

Promotions may include bonuses, cashback, free bets, loyalty rewards, or similar incentives.

Each Promotion is subject to specific terms forming part of these Terms.

6.5.1 Acceptance Requirement

Participation requires explicit acceptance of promotional terms. No Promotion becomes active without acceptance.

6.5.2 Promotional Conditions

Each Promotion will define:

  • Wagering requirements
  • Eligibility criteria
  • Time limitations
  • Withdrawal restrictions
  • Additional conditions

6.5.3 Terms Availability

Promotional terms remain accessible during and after activation.

We may modify or cancel Promotions in cases of abuse, fraud, or regulatory necessity.

6.6 Withdrawal Processing

Withdrawals are subject to verification, compliance, and security checks.

Any funds subject to wagering requirements must be fully cleared before withdrawal.

Processing is typically completed within 24 hours after verification, excluding third-party delays.

6.7 Fees and Charges

Any applicable fees will:

  • Be disclosed before transaction completion
  • Be made available in a dedicated fees section
  • Comply with applicable legal requirements

No hidden fees will be applied.

Users will be informed of any changes in advance.

6.8 Suspended Payments

Transactions may be delayed where:

  • Fraud is suspected
  • AML checks are required
  • Unusual activity is detected

Funds will be released once investigations are completed.

6.9 Dormant Accounts

An account is considered dormant after 12 months of inactivity.

Dormant accounts may:

  • Require re-verification
  • Lose access to promotional features
  • Be subject to administrative controls

Where permitted, a monthly maintenance fee may apply following prior notice.

Users will be given the opportunity to withdraw or reactivate their account.

Funds remain the property of the user.

7. Risk and Liability

7.1 Gambling Risk Notice

All gaming involves risk. Outcomes are random or system-determined, and losses may occur.

7.2 Service Disclaimer

Services are provided on an “as is” and “as available” basis without guarantees of uninterrupted access.

7.3 Technical Errors

We may:

  • Void affected wagers
  • Adjust balances
  • Reverse incorrect transactions
  • Suspend affected services

7.4 Refund Policy

Refunds may be issued where required, including:

  • Game or event cancellation
  • Technical errors affecting fairness
  • Pricing or system issues
  • Duplicate transactions
  • Regulatory obligations

Refunds will be returned via the original method where possible or an approved alternative in compliance with AML requirements.

7.5 Liability Limitation

We are not liable for indirect or consequential losses such as:

  • Loss of profits
  • Loss of winnings
  • Data loss
  • Business interruption

Liability is limited to the maximum extent permitted by law.

7.6 Force Majeure

We are not responsible for disruptions caused by events beyond our control, including:

  • Natural disasters
  • Cyber incidents
  • Government actions
  • Infrastructure failures

7.7 Third-Party Links

We are not responsible for external services or websites accessed through the platform.

7.8 Indemnity

Users agree to indemnify the Company against losses arising from:

  • Breach of these Terms
  • Misuse of services
  • Illegal conduct
  • Violation of third-party rights

8. Legal Information

8.1 Company Details

Ventures Lab Malta Limited
Registration No.: C 89206
Registered Address: Quad Central, Q3, Level 1, Office 5, Triq I-Esportaturi, Birkirkara, Malta
Licence: MGA/B2C/799/2020

8.2 Governing Law

These Terms are governed by the laws of Malta. Any disputes fall under the jurisdiction of Maltese courts unless otherwise required by law.

8.3 Regulatory Framework

The Company operates under:

  • Malta Gaming Authority (MGA) Licence MGA/B2C/799/2020
  • FIAU AML requirements
  • FATF international standards

8.4 Responsible Gambling Tools

Available tools include:

  • Deposit limits
  • Loss limits
  • Session reminders
  • Cooling-off periods
  • Self-exclusion options

8.5 Complaints and Disputes

Where a complaint or dispute is not resolved through the Company’s internal complaint handling procedure, the player may escalate the matter to:

  • the Malta Gaming Authority (“MGA”);
  • an Alternative Dispute Resolution (“ADR”) entity approved in accordance with applicable regulatory requirements; and/or
  • the competent courts of Malta.

Where an ADR mechanism is made available or selected, the player shall be informed in advance, in clear and understandable terms, of the applicable procedure and its legal effect, including whether the outcome is binding or non-binding.

Where the ADR process is non-binding:

  • the ADR outcome shall be advisory in nature only and shall not constitute a legally binding or enforceable decision;
  • the Company shall not be required to accept, implement, or otherwise give effect to the outcome, without prejudice to any voluntary resolution or settlement; and
  • the player retains the right to pursue the dispute before the Maltese courts or any other competent judicial authority in order to obtain a binding and enforceable decision.

Where the ADR process is binding, the player shall be clearly informed prior to participation that:

  • the ADR decision will be final and legally enforceable under the applicable ADR framework; and
  • participation may limit or replace the right to further judicial proceedings, except where such limitation is not permitted under applicable law, including rights of appeal or judicial review.

Participation in ADR shall not, unless required by the applicable ADR framework and permitted by law, prevent the player from initiating court proceedings prior to the commencement of the ADR process.

This clause is without prejudice to any mandatory rights and remedies available to the player under Maltese law and applicable European Union legislation.

8.6 Related Policies

This document should be read alongside:

  • Responsible Gaming Policy
  • AML & KYC Policy
  • Privacy Policy
  • Complaints Policy
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